- Delivery charges: Free (For some mountainous or remote areas, additional fee may be charged.)
- Delivery method: Logistics (Average delivery days: 3 working days from full payment)
* What is average delivery days? It refers to the average days it took for the customers who ordered the same product to collect the product, but each delivery may take shorter
or longer. Please note that delivery may take longer as there will be no deliveries on public holidays and weekends. Any other delays in delivery will be notified separately.
(+82-31-270-1703, Operating hours: 09:00 ~ 18:00).
- Orders can be canceled before the product is shipped. If the product has already been shipped, please request a return.
- If you return the product because you have changed your mind or ordered the wrong product, you must bear the cost of return.
(Not applicable to defective products)
- Please apply for a return within 14 days from the receipt of the shipment.
- Please note that if you request a return, we may give you a phone call to finalize the decision.
- When you return the product, coupons or points used to purchase the product will not be reissued.
- If the returned item is missing any parts or is damaged, you may have to cover the additional costs caused by the return or the return request may be rejected.
- The payment that had been made for the returned goods will be refunded within 3 to 7 days from the receipt of the returned goods.
(due to billing cycle of your credit card company and bank)
- You cannot return products if one of the following reasons apply:
The user has caused the goods to be destroyed or damaged;
The value of the goods has fallen as a result of opening or damaging the package;
The packaging of goods that can be easily copied has been opened;
The value of the goods has fallen considerably by the user’s use or partial consumption.
- 1:1 exchange is not allowed. You must first return the item you wish to exchange, and once it is confirmed as a defective product, we will re-ship the same product.
① The Doosan Mobility Innovation Store shall install and operate a damage compensation processing department to reflect reasonable
opinions and complaint and compensate for damages of the users.
② The Doosan Mobility Innovation Store shall quickly process complaints and opinions submitted by the users. However,
when swift processing is not possible, the Doosan Mobility Innovation Store will notify the users of the reason of the delay and
when the processing is expected to be complete.
③ With regards to disputes related to e-commerce between the DMI Store and the users, when users make a request for relief,
the dispute may be resolved through the Korean Fair Trade Commission or a dispute resolution agency requested by mayors
|Information on any legal certification/authorization that can be confirmed||Cheongju-Si Cheongwon-Gu Industrial Transportation Division 2018-5735024-02-1-00002|
|Manufacturer||Doosan Mobility Innovation Inc.|
|Country of Origin||Korea|
|Model Release Date||-|
|Warranty Information||Any defective product will be compensated according to consumer dispute resolution standards announced by the Korea Fair Trade Commission.|
|A/S Contact Information||Doosan Mobility Innovation Customer Center / +82-31-270-1703|